So how does doing business with Obsidian work? Here is a rough outline of how Jenii works with her clients.

1

Consultation


First, we will have an in-depth conversation about what needs doing. This consultation can be conducted by email, phone or Skype. It’s free and completely without obligation. I will most likely ask a lot of questions in order to get a clear picture for the project and the feel of the text I will be writing, and I’ll be happy to answer any questions you have for me.

3

Quotation & Agreement


Once we’ve had a chat and we each have all of the answers we need, I will quote for the work involved. If you’re happy with the cost of the work, I will provide a terms document for us both to sign and agree, putting our agreement in black and white. I do ask for partial payment up front before I start work, for which I will invoice at this stage. My payment terms are strictly 7 days.

3

Drafting Stage


This is the stage where the work starts. The duration of this stage will vary depending on the project. I will send you a first and second draft, during which time you are free revise my copy or make requests as long as they are within the scope of our agreed project. I endeavour to have everything wrapped up by the third draft. Once we are both happy, we can move on to the next stage.

4

Sign Off & Final Invoice


Once we agree that all work is complete, I will invoice for the rest of the fee. I am not VAT registered, and require payment within 7 days of invoice. I accept payment by online bank transfer and all payment details are provided on the invoice. I sincerely hope you will be pleased with my work. If you want to help me out, I would really appreciate a few words from you to use on my testimonial page.

If you have any queries about how Obsidian does business with its clients, please just ask.